Help

Nine quick answers to what people ask most. Anything else, write to us at the bottom of this page.

How do I cancel

On the web: sign in, open your account screen, and press Cancel subscription — one button, straight to the confirmation, no phone call. On a phone: iPhone → Settings → your name → Subscriptions; Android → Play Store → Payments & subscriptions. Either way, everything stays unlocked until the period you already paid for ends, and nothing is charged again after that.

How do I delete my account

Settings → Delete my data erases the account at once, with no backup: your profile, email, every game, coach reads and lesson progress, and any club link — all gone. Two things outlive it, and neither can be turned back into you: a one-way hash of the email stays 12 months, so the same address cannot claim a second free trial or a second refund, and a payment you actually made is kept seven years because the law says so — no longer tied to any account. An active subscription has to be cancelled first — the button asks for that before it deletes anything. Full instructions: deleting your account.

I can't hear the bots

Check Settings → Sound and voice is on, and the device isn't muted. English tables speak with natural voices that download once and then run on your own device — about 86 MB. Nothing waits for that download: your device's own voices cover the table until it lands, which is why the first minutes can sound flatter, and Settings → Voice engine → System voices keeps them for good if you would rather not wait at all. Ukrainian and Russian tables play in silence for now — a voice for them is not ready yet, and every word is on screen.

My progress is gone

Progress lives on the account, not the device — it comes back the moment you sign in with the same email you played under. Check the exact address (no typo, no second email) and that you're actually signed in here. Still missing after that? Write to us with the email and roughly when you last played, and it gets looked up.

I run a club — how do I get listed

Apply at mafiavoice.com/clubs.html → Bring your club — it takes a minute, and approval is by hand, usually within a day or two. Once approved, a club code gives every player fourteen days of everything free, and running the club costs nothing — 0% commission, permanently.

I found a bug — how do I report it

The fastest way is the "Report a problem" tab on the right edge of every page — it travels with whatever you were doing when it happened. Otherwise write to us and say: what screen you were on, what you tapped, what you expected, and what actually happened — a screenshot helps a lot. Every report is read; say if it's blocking you from playing right now and it gets looked at today, otherwise expect an answer by the next business day.

How do I train my table memory

Play the free table-memory trainer — level 1 needs no account; sign in to climb and keep your progress. It rebuilds a real day at the table (who nominated whom, whose hands went up, who covered whom) and asks you to place the answer on the right seat. The rungs climb on their own — three clean rounds move you up, two weak ones back down. Rung one asks only who was put up; by rung seven you are holding three days at once with no marks left to help you, and the ladder keeps going above that. Want the technique behind it first? Free lesson: remember the table without a note.

Where do I read the whole rulebook, start to finish

The guide walks through the whole table in one page — the roles, the day, the night — and sends you on to the hand signs and the nine kinds of player. Free, no account needed.

What's free, and what costs money

Playing is free, forever — unlimited games, both sides, all four rooms, voices (English tables), badges and your day streak, plus one full report of the reads you made and missed, every day. The paid coach ($5.99 CAD a month, or $49 CAD a year) adds which reads you missed, the exact tell you had, every vote graded, and how you compare to a perfect reader of the same evidence. Full list: pricing.

Something else? One person reads every message, and answers within one business day — faster if it's about money.

Write to us